What is emergency situation surcharge? Why are we creating this surcharge?

DHL Express transports your shipments around the world using our own fleet of dedicated DHL cargo aircraft, supported by significant amounts of commercial air cargo purchased on passenger flights. This unique model provides the coverage, capacity and service levels that you, have come to expect, connecting all 220+ countries and territories worldwide.

You will all have seen in the news or experienced firsthand the dramatic impact the current COVID-19 crisis is having on the global aviation industry, resulting in significant reductions or complete cancelation of passenger flights in most countries.

Our Global Network teams have been working around the clock to react and adjust our network, adapting it to reflect the changes in capacity and demand resulting from the global upheaval. The massive reduction in available commercial air cargo capacity and destinations has necessitated a switch to more indirect routings and the purchase of additional cargo aircraft lift, which is in high demand.

These factors, among others, increase our costs during this period to unsustainable levels.

This Emergency Situation Surcharge will allow us to cover part of the operating cost increases and the necessary air network adjustments during the time of this emergency situation.

Please find below the mechanism of this surcharge:

WHEN WILL THE SURCHARGE TAKE EFFECT?

The Emergency Situation Surcharge will be effective 27TH of April until further notice.

IN WHAT INSTANCES WILL THE SURCHARGE APPLY?

The Emergency Situation Surcharge will be applicable to all Time Definite International (TDI) shipments.

LATEST NETWORK UPDATES

To help you keeping up to date on our operations in impacted countries, you will find via the link below the latest update on our network status:

https://www.simplydhl.com/covid-19updates

This website will be updated twice per week. In case you need further specific detail about the actual operational status in your country, please contact your account manager or customer service representative.

DHL Express will continue to make necessary adjustments to ensure we remain a reliable partner for all your express shipping needs. We will also continue to inform you about any major changes in our service offering.