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About DHL EasyShop
About DHL EasyShop
Back
How DHL EasyShop works
Why use DHL EasyShop
Register for free
Import duty basics
FAQs
Services
Services
Back
Consolidate shipments
Shipment Insurance
Track your shipment
Stay Connected!
Stay Connected!
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Contact Us
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Welcome to customer services!
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Self-service tools
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Shipping
What items are prohibited and can't be delivered through DHL EasyShop?
What is 'volumetric weight'?
Do you consolidate items into one package?
Can I split items in a package?
Do I really have to pay tax and duty?
How do I track my shipment?
How long does delivery take?
When will you process my shipment?
How do I change my delivery address?
How do I convert pounds to kilos?
What happens if my goods arrived damaged at my DHL EasyShop suite?
Can you refuse a delivery for me?
I can see that my goods have been delivered, but they have not been updated into my suite yet?
What is the maximum size of package I can receive?
Do goods have to be delivered to my billing address?
How do I calculate my shipping charges in advance?
Which DVDs are prohibited?
Can I ship Perfumes?
Can I move shipments greater than 70kg through DHL EasyShop?
Can you deliver to any address?
What happens if I am not in when the parcel arrives?
What is emergency situation surcharge? Why are we creating this surcharge?
EORI/VAT requirements in UK for the high value shipments with value of 800 GBP and more?
Merchants
Do you have tips for shopping and shipping from U.S. and U.K sites?
Placing an order with your DHL EasyShop virtual address
How do I return items to the merchant?
Can I use my DHL EasyShop address for purchases through eBay in the US?
Can I use my DHL EasyShop address for purchases through Amazon in the US?
Can the Merchant describe the goods as a gift to avoid Duties and Taxes?
I can't get through to the Merchant overseas!
What should I do if my DHL EasyShop address is not accepted with a US online merchant?
Your EasyShop address @Amazon
Your EasyShop address @eBay
Payment
Which currency is used for payments?
Can I pay US stores with a non US credit card?
What are the DHL EasyShop payment options?
Can I get an invoice for my shipping charges?
What is the duty free limit for imports?
How do I pay tax and duty?
How do I know how much tax and duty I will have to pay?
What is a Fuel Surcharge and why do I have to pay it?
How is customs duty calculated?
What if I do not have enough money to pay for shipment of goods from my DHL EasyShop address?
Can I claim back VAT/GST?
Why was my credit card declined?
What is a security code/card verification number?
Shipment Insurance
What is Shipment Insurance?
How do I select Shipment Insurance and how much does it cost?
My shipment has not arrived and I think that it is lost. What should I do?
My shipment has arrived damaged. What should I do?
Does Shipment Insurance cover the late delivery of my shipment?
How do I make a claim?
Why do I need to keep the packaging?
How do I arrange the return of my damaged goods?
What is the maximum value of shipments that the Shipment Insurance product will cover?
My electronic / digital device doesn't work, but it doesn't show any visible signs of damage. What should I do?
My account
Must I enter my Suite number in the shipping address field when I place my order?
How long will you store goods in my Suite?
What are DHL EasyShop's Hours of Operation?
The estimated value of my delivery is wrong. How can I change it?
Help! I can't get into my account!
I haven't received an email confirming my registration
What should I do if I suspect that my password has been stolen?
Are there any restrictions on joining DHL EasyShop?
How do I let DHL EasyShop know if I have a problem?
How do I change my password?
Why can't I enter my suite number in an online order form?
How do I close my account?
How can I change the registered email address of my existing account?
I have moved to another country! How can I change my country?
Why Did My DHL EasyShop Address Change?
Other
Import Duty explained
What is the dutiable value for Second hand goods?
Can I buy direct from DHL EasyShop?
Will American electrical products work here?
Will you deliver to a PO Box?
Can I use my DHL EasyShop Suite address to receive mail?
I am considering importing goods for re-sale. Is there anything I need to know?
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