We will email you with various progress messages:

1. As soon as your goods have arrived at your DHL easySHOP suite address
2. On arrival at the Middle East processing centre

We will also email you if there are any problems with a specific package:

1. Contains prohibited or restricted goods
2. No invoice or packing list from the merchant

Once a package has arrived at the Middle East processing center you can then either choose to have them prepared for shipping straight away or wait until other purchases have arrived and send them all in the same consolidated shipment.

We email you to let you know when your goods are shipped. This final message will include the DHL Express waybill and you can track this as normal through www.dhl.com

DHL easySHOP will help you to return an item to the merchant that you have purchased from.

Please contact customer service.

When you order your goods from a global retail website, the Merchant will normally take 2-3 days to deliver it to your DHL easySHOP Suite address. The time interval will depend on which of the Merchant's shipping methods you select. This is outside of our control.

Once a package has arrived at any of your DHL easySHOP suite addresses it will take between 4 and 6 days before it will be delivered.

If you choose to consolidate your shipments then delivery will take longer since we need to wait until all the packages have arrived

These are estimates, not guarantees; shipping time can vary depending on factors such as weather, possible customs delays, and whether the delivery address is in a city or a remote area.

The longest part of the delivery process is often the final mile (or kilometer) delivery to your address.

If you are normally out during the day, we can deliver your shipment to your place of work or to a friend – when your package(s) are leaving our Middle East processing center you will be able to use DHL’s “On Demand Delivery” service to change the delivery location

For more information, please contact our Customer Service team.

Download this compensation form and e-mail it, together with proof of purchases and good quality pictures if the order is damaged, to [email protected].

In the case of a damaged electronic equipment, you might be requested to provide a document proving that the equipment cannot be repaired.

Customer service is a priority for us and we aim to provide a quick resolution of all claims. We are committed to processing every claim as soon as we possibly can, and will deal with them just as soon as we can.

DHL easySHOP calculates the customs payment amount based on the merchant's invoice. Sometimes merchants do not include an invoice or packing slip with the package, and if that is the case, we will contact you and ask you to send us the merchant invoice and payment receipt you received when you made your purchase. We cannot clear your package through customs without this.

Important: As the "Importer", you are responsible for declaring an accurate value because it determines the customs duty and import tax you will need to pay. We need to know the actual value to insert into the customs declaration on your behalf. If the value is not correct, the item may be held by customs, and you may be liable for additional costs and/or customs fines or penalties.

Please note that we are unable to change any values after you have authorised us to send the shipment.